Shipping Policy
Our Commitment to Safety The health and safety of our team and customers is our #1 priority. We have updated our warehouse and packing process to follow all recommended social distancing and safety guidelines.
Important Note About Business Days Business days do not include weekends or federal holidays (New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas).
Do You Ship to My State? We follow all federal and state laws. Because of this, we may not be able to ship to certain states depending on local rules about the products we sell. If you’re not sure, feel free to contact us.
Frequently Asked Questions
When will my order ship?
- Orders are usually processed within 1–3 business days
- We do not process or ship on weekends or major holidays
- After processing, most orders ship in 3–7 business days
How long until I receive my order?
- We ship with USPS or EPH
- Standard USPS delivery time is 3–7 business days after shipping
- We are not responsible for delays once the package is picked up by USPS or EPH (weather, holidays, high volume, etc.)
What if my package is lost or delayed?
- If your package hasn’t arrived more than 7 days after the estimated delivery date, contact USPS or EPH first
- You can also email us at info@mmelt.shop — we’re happy to help however we can
- Please note: MMELT is not responsible for lost, stolen, or damaged packages after they leave our facility
We appreciate your understanding and patience. Thank you for shopping with MMELT!